🔁 Return & Refund Policy

Shop Harley-Davidson Spare Parts with Confidence at JeffHarleyGarage.com

At JeffHarleyGarage.com, your satisfaction is our top priority. We are committed to delivering high-quality Harley-Davidson spare parts that meet your expectations. If you are not completely satisfied with your purchase, we’re here to help with a clear and fair return policy.

✅ Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

• Returned within 14 days of the delivery date

• Must be unused, uninstalled, and in original packaging

• Accompanied by the original receipt or proof of purchase

⚠️ Note: Items that have been used, installed, or damaged after delivery are not eligible for return.

🚫 Non-Returnable Items

Certain items cannot be returned, including:

• Electrical components and wiring

• Custom or special-order parts

• Items marked as “Final Sale” or “Non-Returnable”

• Items damaged due to improper installation or misuse

💸 Refunds

Once your return is received and inspected:

• You will receive an email notification of receipt and approval status

• Approved returns will be refunded to your original payment method

• Please allow 5–10 business days for the refund to appear in your account

Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item shipped or defective product).

🔄 Exchanges

Need to exchange an item for a different part or size?

• Contact our support team at info@jeffharleygarage.com with your order number and reason for exchange

• Exchanges are processed based on product availability

• Additional shipping charges may apply

📦 Return Shipping

Customers are responsible for return shipping unless the item was incorrect or defective.

• Please use a trackable shipping service and keep proof of return

• We are not responsible for items lost or damaged in return transit

❗Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

1. Email us within 3 days of delivery at info@jeffharleygarage.com

2. Include your order number, clear photos of the issue, and a description

3. We will resolve the issue with a replacement, refund, or credit

📝 Return Instructions

To initiate a return, please:

1. Contact our team at info@jeffharleygarage.com

2. Provide your order number and reason for return

3. Wait for return authorization and instructions

4. Ship the item to the return address provided

📬 Contact Us

Have questions or need assistance?

Jeff Harley Garage – Returns Department
📍 908/35 Corio St, Geelong VIC 3220
📞+61423066255
📧 info@jeffharleygarage.com

We appreciate your business and are dedicated to keeping your Harley running strong with quality parts and excellent service.